Return & Refund Policy
Changed your mind? No problem. At MIDNIGHTMOOD, our top priority is customer satisfaction. We are dedicated to providing you with products that not only meet but exceed your expectations. You have the right to return any items in your order for following reason, by notifying us.
We accept returns only under the following circumstances:- The product delivered to you is different from what you ordered.
- The product is defective or damaged upon arrival
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We understand the importance of transparency and Our dedicated team at MIDNIGHTMOOD captures these images. The pictures displayed on our website are the actual images of the articles we offer. We take product damages seriously. After delivery customer can not say that they don't like the quality also If a customer attempts to damage any article intentionally, a significant fine will be charged. This policy is in place to protect the integrity of our products and ensure a fair shopping experience for all customers.
Size-related returns:
- If you have selected a specific size and receive the exact size you chose, returns based solely on size preference will not be accepted as this is considered a customer error.
- However, in certain cases, we do consider size-related returns. If the size you received does not fit as expected, you may request a return. Please note that in such instances, the cost of the return applies to each request and will be deducted from the refund amount.
A flat fee of ₹290 - ₹490 will be applied for size-related returns.
To initiate a return:
Contact our customer service team within 3 days of receiving your order. Provide your order number and details of the issue (different product, defect, size-related concern). Our team will guide you through the return process and provide further instructions.
Return eligibility:
- The returned item must be unused, unworn, and in its original packaging with all tags attached.
- Returns will be subject to inspection upon receipt. If the item does not meet the return eligibility criteria, it will not be accepted for a refund or exchange.
Refunds and replacements:
- Upon approval of your return, you may choose between a refund or a replacement item, subject to availability.
- Refunds will be processed using the online payment method on the day of receiving the returned item.
Exceptions:
- Certain products may be non-returnable due to hygiene reasons or other specific circumstances. Please refer to the product description or contact our customer service team for clarification.
Thank you for choosing MIDNIGHTMOOD. We appreciate your understanding and cooperation.
We prioritize your satisfaction above all else. For any concerns, please reach out to us.
Phone: +91 9058908306